Cold-Case Radiators® Warranty

At Cold-Case Radiators®, you get more than just quality—you get peace of mind.
We back our products with both a Lifetime Warranty and our unique 60-Day COOL Guarantee.

Email: [email protected]
Phone: 844-732-5265

What’s Covered

• Lifetime Warranty – All Cold-Case radiators are guaranteed to be free from material and workmanship defects for the lifetime of the radiator.

• 60-Day COOL Guarantee (from date of purchase) – If your Cold-Case Radiator® does not keep your vehicle cooler than your previous radiator, you may return it for a refund (minus shipping).

Before Installation

To ensure warranty coverage:

• Inspect your purchase immediately for damage or incorrect parts.

• If you discover an issue, contact us right away with:

  • A copy of your receipt

  • Photos of the damaged or incorrect parts

Note: If installation has already started on damaged or wrong parts, ownership is assumed, and replacement will be at Cold-Case’s discretion.

Installation Requirements

• Perform a complete system flush before filling the radiator.

• Use green premixed 50/50 coolant.

• Mock-fit and test-fit the radiator kit before removing any blue protectant film before permanent installation.

• Do not:

  • Modify the design or function of the radiator

  • Attach fans or accessories directly to the core

  • Subject the radiator to abuse, mishandling, or unauthorized repair

Failure to follow these guidelines may void your warranty.

How to Submit a Warranty Claim

• Obtain a Return Authorization (RA#):

  • Email [email protected], or

  • Call 844-732-5265.

• Provide Proof of Purchase – A copy of your original receipt is required.

• Inspection Process – Once returned and inspected, Cold-Case may repair or replace the radiator.

Shipping & Returns

• In most cases, we only require clear photos of the issue instead of having you ship the radiator back.

  • This helps us process your claim faster and saves you unnecessary shipping expenses.

• Customer is responsible for all shipping costs (to and from Cold-Case).

• Radiators must be clean and flushed before return.

• Cold-Case does not provide call tags or reimburse shipping.

• If a product has been discontinued, we may replace it with:

  • A comparable model at no charge, or

  • An upgraded model, with the customer paying the difference.

60-Day COOL Guarantee Details

• The 60-Day COOL Guarantee applies within 60 days of the date of purchase.

• If performance is not as expected, contact us first to troubleshoot with a Cold-Case staff member.

• If no solution is found, you may return the radiator for a full refund (less shipping).

• Refunds are only processed directly through Cold-Case unless authorized for return through your dealer.

Limitations

This warranty does not cover:

• Labor costs to remove or reinstall the radiator

• Vehicle loss, rentals, or towing expenses

• Transfer or resale of the product (warranty is non-transferable)

All products are otherwise sold “AS IS.” If any term of this warranty is deemed unenforceable, the remaining terms remain in effect.

Remember: Installing and filling the radiator with coolant signifies acceptance of the product.
Proof of purchase is required for all warranty claims.

Email: [email protected] | Phone: 844-732-5265

Complete Warranty Registration Below